Whist we take every possible precaution to ensure your pet’s health and safety, should we deem it necessary to seek vet attention, the owner is liable for expenses incurred.

We also require owners to declare any existing medical conditions or concerns or treatment your pet is receiving. There is a $1.00 per day charge for administering medications.

Any medications be administered during your pets stay are to be clearly marked and to be in an appropriate container.

Whilst every care and attention is devoted to all pets in our care, we cannot accept responsibly for any accident, loss or illness which may occur from whatever cause.

All pets are provided with appropriate bedding. If you choose to bring some of your own, please ensure it is clean and clearly marked.  We will endeavour to keep these in best possible condition, but cannot be held liable for loss and damage. Bedding is left at the owner’s risk.

Mondays – Fridays: 7.00 am – 6:00 pm

Saturdays: 8:00 am – 5:00 pm

Sundays: 8:00 am – 6:00 pm

We are closed Christmas Day, New Year’s Day and Easter Sunday.

Collection before 11:00 am on pick up day – there is no charge for that day. If pick up is after 11:00 am after then a day’s charge applies.

If another person is collecting your pet, this must arranged with us prior and any charges also settled prior.

Vet Transportation (round trip) $20.

We have a minimum stay over the Christmas/New Year period, from 20 December till 10 January. We require a deposit for bookings which is fully refundable if a booking is cancelled before 1 December. Customers will be charged for all days booked during this period. There is a $10 per dog and $5 per cat surcharge on public holidays.